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Articles by Ron Jooss

Assistance for government shutdown continues

Shutdown|Community Service

Assistance for members continues during shutdown

Relief loans, skip-a-pay plans among the relief programs offered.

CUs step up as government shutdown continues

Lending|Shutdown|Community Service

Stepping up for members during government shutdown

Low-rate loans, financial counseling, and more ease members’ financial burden.

A family refuge

Community Service

A family refuge

Hawaii First FCU’s Community Resource Centers help families meet financial and social challenges.

Giving Back is the Only Way

Marketing|Community Service

‘School Crashers’ program shows passion for community service

Georgia United CU’s effort reflects the heart of people-helping-people philosophy.

Library Branch Long Overdue

Library branch long overdue

One Illinois credit union opened a branch in a local library as a touchpoint to serve the community and grow its membership.

Michelle Dwyer

Leadership|Community Service

PODCAST: A service-oriented leader

“From the beginning, the job here just fit,” says Franklin First FCU CEO Michelle Dwyer.

‘Extraordinary Dividend’ shows the benefits of membership

Marketing|Community Service

‘Extraordinary Dividend’ shows the benefits of membership

Generous patronage dividend reflects CEFCU’s core values and celebrates success.

Todd Harris

Leadership|Podcast

PODCAST: Success in Silicon Valley

Technology CU CEO Todd Harris on what it takes to succeed in a competitive market.

Sue Landauer

Synthetic ID fraud: It’s very real

Synthetic identity fraud is among the fastest growing types of fraud.

Jenna North

The heart of the SAR

Pay attention to the five Ws–who, what, where, when, and why–when completing a suspicious activity report.

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Break-through branding

Break-through branding: Build an emotional connection

When Elevations Credit Union expanded into two new counties, senior leadership set out to tell its story in a bold, fresh way.

How technology transforms marketing

How technology transforms marketing

Artificial intelligence improves member conversions, engagement, and retention.

Analytics drives journey toward data nirvana

Analytics drives journey toward 'data nirvana'

Data analytics can provide the 'oh wow' moment of discovering member behavior.

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