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Jayne Hitman

Jayne Hitman is business development manager for CUNA's Creating Member Loyalty program.

Articles

ARTICLES

Why is ‘leadership’ so misunderstood?

Sales & Service

Why is ‘leadership’ so misunderstood?

Strive to learn everything you can about being an effective leader, says Jayne Hitman.

Listen to their voices

Sales & Service

Listen to their voices

Listen to input from members and employees when making decisions on factors that impact the member experience.

Making member experience a priority

Make the member experience a top priority

The member experience is all about the ease of doing business at every touch point.

Be a trusted adviser for members

Be a trusted adviser for members

Become your members' trusted adviser by building relationships and bringing value to their lives.

Fight the 'monster': Address difficult situations directly

Human Resources|Management

Fight the 'monster': Address difficult situations directly

Every manager or front-line employee in business today has to deal with challenging issues and situations.

Develop Confidence as a Universal Employee

Operations|Management

Develop Confidence as a Universal Employee

Four essentials to create an exceptional member experience.

Team

Putting the ‘I’ in Team

Follow five simple steps to be the best 'I' you can be.

Credit Union Magazine - Fall 2019

2019 Rock Stars

Meet 50 of the most creative, innovative, passionate, and talented people in the credit union movement.

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