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Jayne Hitman

Jayne Hitman is business development manager for CUNA's Creating Member Loyalty program.

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ARTICLES

Listen to their voices

Listen to their voices

Listen to input from members and employees when making decisions on factors that impact the member experience.

Front Line webinar Feb 2017

Tell your story; live your mission

No matter where you work there are opportunities to share the CU story.

Making member experience a priority

Make the member experience a top priority

The member experience is all about the ease of doing business at every touch point.

Be a trusted adviser for members

Be a trusted adviser for members

Become your members' trusted adviser by building relationships and bringing value to their lives.

Fight the 'monster': Address difficult situations directly

Human Resources|Management

Fight the 'monster': Address difficult situations directly

Every manager or front-line employee in business today has to deal with challenging issues and situations.

Develop Confidence as a Universal Employee

Operations|Management

Develop Confidence as a Universal Employee

Four essentials to create an exceptional member experience.

Team

Putting the ‘I’ in Team

Follow five simple steps to be the best 'I' you can be.

Lending Roadmap

The Dividend Difference

Patronage dividends—distributions a cooperative pays members based on a proportion of its profits—drive engagement in a way only cooperatives can.

Growth Through Inclusion

Serving underbanked populations can both boost the bottom line and set up credit unions for long-term success.

Giving Back Is the Only Way

Community service is a natural extension of credit union philosophy.

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