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Articles by Bill Merrick

Royce Ngiam

Marketing|Podcast

PODCAST: Royce Ngiam on why ‘blue sky is the norm’ at Partners CU

‘It’s a world of endless possibilities,’ says the self-described ‘data dork.’

Ram Charan

Podcast|Management

PODCAST: Ram Charan on why ‘talent wins’

‘Talent is at the center,’ management guru says.

Payments_Roundtable

Technology|Podcast

PODCAST: Technology roundtable

John Best, Glen Sarvady, and Lance Noggle discuss payments, fintech, technology advocacy, and more.

Bryn Conway

Marketing|Operations

4 steps for a solid retail experience

‘Service’ is about reacting, while an experience provides value to all involved, says consultant Bryn Conway.

Mollie Bell

Succession planning: Move beyond the C-Suite

‘Know your superpowers and help others find theirs,’ says CUNA’s Mollie Bell.

Jared Ihrig

Technology|Compliance

9 top compliance issues

Jared Ihrig, CUNA's chief compliance officer, says credit unions should pay attention to these nine compliance issues.

Jared Ihrig

Technology|Compliance

Create a culture of compliance

Credit unions should consider developing compliance management systems to stay on top of regulatory obligations.

CUNA Tech/OME Council Conference - Scenes from Wednesday

Technology|Operations

Photo Gallery: CUNA Tech/OME Council Conference underway

Scenes from the annual co-located event.

NCUA

Cybersecurity: What’s your level of preparedness?

NUCA's Automated Cybersecurity Examination Tool gauges credit unions' risk.

How to detect and prevent ransomware

How to detect and prevent ransomware

Take detection and preventive measures to ward off ransomware attacks.

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Lending Roadmap

The Dividend Difference

Patronage dividends—distributions a cooperative pays members based on a proportion of its profits—drive engagement in a way only cooperatives can.

Growth Through Inclusion

Serving underbanked populations can both boost the bottom line and set up credit unions for long-term success.

Giving Back Is the Only Way

Community service is a natural extension of credit union philosophy.

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