More tech, strategy on the horizon
Boards must focus on industry changes and shifts in consumer preferences.
What we’re fighting for this year
When we set out to create our bold advocacy agenda for 2019, step No. 1 was to listen.
Board focus: Redwood’s David Gouin
‘I see the board, staff, and supervisory committee as the three legs of a stool.’
‘Supercharge’ your return to members
Cultivate relationships within and outside your organization.
Compliance in 2019: Part II
Prepaid accounts rule, TCPA will remain top regulatory issues to watch in 2019.
Confront complexity with curiosity
Tomorrow’s leaders will need to balance more elements in a dynamic environment.
Embrace strategic expansion
Tomorrow’s directors will be activists to anticipate and prepare for uncertain futures.
The people principle
HR leaders will focus on the employee experience and advocate for the credit union’s culture.
The impact of digital services
COOs take a holistic view while integrating marketing and IT.
Passion brings vision to life
CEOs will operate like puzzle enthusiasts: seekers of opportunity and problem-solvers.
Data energizes storytelling
While future marketers must be skilled in data analytics and digital technologies, they won’t abandon traditional marketing strategies.
Is student loan debt the next financial crisis?
Student loans are a niche that creates better futures for young people.
Branching Out: You’ve got mail!
Credit Union Magazine humor columnist James Collins catches up on his correspondence.
Technological, not traditional
‘Be relentless in the pursuit of revolutionizing the lending experience.’
Always keep the member in mind
While branch managers roll with the changes, member service remains paramount.
Leading the member’s journey
Tech-savvy consultants provide universal service and engagement.
Failed attempts are opportunities to learn and make the credit union better.
Compliance in 2019: Still complex and ever-changing
Requirements need a comprehensive and collaborative approach from employees.
Stand up and work for change
If you see an opportunity, raise your hand—even if it’s intimidating, says Emerging Leader Award winner.
Going green in the land of 10,000 lakes
Clean energy lending platform interests, excites consumers in Minn.