“Testing is the science of innovation,” says Filene’s Erin Coleman.

The evolution of the workforce and society over the next decade provides a “vein of optimism” for credit unions.

Bob Hoel, a Senior Scholar for Filene Research Institute, discusses why having a robust lending program is crucial for success, especially at smaller credit unions.

The program uses the concept of human-centered design which proposes that successful ideas must be desirable, feasible, and viable.

Beacon technology identifies when a particular member approaches a branch.

'Empathy is the most reliable source of good ideas.'