In a letter to the Federal Communications Commission (FCC), CUNA and other organizations expressed concerns that legitimate calls are continuing to be blocked by voice service providers (VSP) under the STIR/SHAKEN caller identification framework meant to target illegal robocalls.
CFPB Director Kathy Kraninger wrote to FCC Chairman Ajit Pai this week calling on the FCC to allow financial institutions certain relief when it comes to contacting consumers during the pandemic. CUNA has also called on the FCC for a ruling, clarification or waiver.
The Federal Communications Commission should require entities that block or label calls to provide real-time notification and adopt effective, transparent and timely redress mechanisms, CUNA wrote to the FCC Friday.
The FCC should clarify expeditiously the definition of an automatic telephone dialing system (ATDS), CUNA and several other trade organizations wrote to the agency as CUNA continues its push for Telephone Consumer Protection Act clarity.
The FCC should adopt an effective challenge mechanism for legitimate calls mislabeled as illegal robocalls, CUNA wrote in response to a request for comment on the FCC's newly implemented call-blocking regime.
There is broad support for CUNA’s call for the FCC to delay creation of any call blocking safe harbors, CUNA wrote to the agency Friday, as well as for a centralized "critical calls" list and a robust challenge mechanism.
While CUNA applauds bipartisan efforts from Congress to address robocalls and the FCC's treatment of them, it has concerns with the Stopping Bad Robocalls Act (H.R. 3375), which was marked up by House subcommittee Tuesday.
The Federal Communications Commission Thursday approved a declaratory ruling on default call-blocking. CUNA’s action alert helped secure a “safety valve” in the order, and CUNA’s CompBlog examines what the ruling means going forward.
As the FCC prepares to vote Thursday on a default call blocking proposal, many of the hundreds of comments generated by CUNA’s action alert appear to have spurred the agency to provide a relief mechanism for legitimate callers.
The FCC's proposed blocking-by-default framework will lead to the blocking and mislabeling of calls, depriving credit union members of important information, CUNA said Thursday in response to a proposal the FCC is scheduled to vote on next week.