Calls from credit unions and other legitimate businesses are still being blocked or mislabeled as spam, CUNA wrote to the FCC Monday in response to implementation of the TRACED Act, which requires the FCC to ensure robocall blocking services are provided with transparent and effective redress options
Several circuit courts of appeal in recent months have issued rulings that are at odds with credit union-supported positions in TCPA cases and regulatory proceedings involving the use of automated telephone dialing systems.
The FCC Thursday took action to address many CUNA, League and credit union concerns with automatic call blocking, strengthening the ability of credit unions to quickly correct erroneous call blocking and ensuring telephone companies promptly correct mistakes at no charge.
In a letter to the Federal Communications Commission (FCC), CUNA and other organizations expressed concerns that legitimate calls are continuing to be blocked by voice service providers (VSP) under the STIR/SHAKEN caller identification framework meant to target illegal robocalls.
CFPB Director Kathy Kraninger wrote to FCC Chairman Ajit Pai this week calling on the FCC to allow financial institutions certain relief when it comes to contacting consumers during the pandemic. CUNA has also called on the FCC for a ruling, clarification or waiver.
The Federal Communications Commission should require entities that block or label calls to provide real-time notification and adopt effective, transparent and timely redress mechanisms, CUNA wrote to the FCC Friday.
The FCC should clarify expeditiously the definition of an automatic telephone dialing system (ATDS), CUNA and several other trade organizations wrote to the agency as CUNA continues its push for Telephone Consumer Protection Act clarity.
The FCC should adopt an effective challenge mechanism for legitimate calls mislabeled as illegal robocalls, CUNA wrote in response to a request for comment on the FCC's newly implemented call-blocking regime.
There is broad support for CUNA’s call for the FCC to delay creation of any call blocking safe harbors, CUNA wrote to the agency Friday, as well as for a centralized "critical calls" list and a robust challenge mechanism.