Operations Robotic automation sets service standards Consumers cite information burden, delays, and too many touch points as their friction hot spots.Read More
![Paul Bruning](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x007f19a03ec748 @url="https://news.cuna.org/ext/resources/Online/2019/09/TechOME2019/TechOME2019_Paul-Bruning_thurs.jpg?t=1568327860&width=194", @width=0, @pixel_density=1>])
