As a new year begins, CUNA News is highlighting how credit union leaders are planning for 2021. Leaders outline their top strategic priorities for 2021, changes made in 2020 that they'll keep moving forward, and opportunities and challenges for the year ahead.
‘Forced digital modernization’
Implement technology that meets members where they want to be.
The pandemic’s effect on lending
Vehicle purchases are quickly moving online. Where do credit unions fit in?
The demand for digital
‘Credit unions need to deliver more value to members, particularly around what they do every day.’
Let’s do more in 2021
We need to look at what ‘being there’ for members means.
From strategic plan to execution
CUNA’s Catie Shannon explains how to bring big ideas to life.
Top lending trends for 2021
4 predictions for the coming year.
Lending requires ‘one member at a time’ attitude
Be aware of members’ needs, financial situations in 2021.
Top 8 predictions for 2021
The dumpster fire that was 2020 finally is out. Here are 8 things to look forward to.
Be a resilient leader: 8 steps
Amplify support, write down and share your goals, and help others.
‘Investing in employees is always No. 1’
Two CEOs on how the pandemic will shape 2021 strategy.
Remote work, engagement, response to COVID-19 top 2021 HR priorities.
Digital-first approach allows quick transition
‘COVID-19 might have accelerated our transition to a fully digital branchless model but it wasn’t the cause.’