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Home » Topics » Credit Union Magazine » Sales & Service

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Lauer_jay_1200_120089
Sales & Service

Responding to members’ changing needs

Personalization, data provide a deeper look into members’ needs and preferences.


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Jayne Hitman and Paul Robert
Leadership|Sales & Service|Podcast

PODCAST: Personalize strategy

Coaching drives execution of leadership’s strategic vision.
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Tansley-Stearns_1200x630_119172
Operations|Sales & Service

Monitor and measure the member journey

‘The work of crafting an exceptional new member experience is never done.’
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Jayne Hitman and Paul Robert
Sales & Service|Podcast

PODCAST: Details win the deal

When it comes to member service, the genius is in the details.
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Jayne Hitman and Paul Robert
Sales & Service|Podcast

PODCAST: Making it personal

One-of-a-kind member experiences are created by employees who feel valued.
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Jayne Hitman and Paul Robert
Sales & Service|Podcast

PODCAST: Changing service culture

Pandemic-driven consumer expectations create new challenges.
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2020-08_What-if_118257
Sales & Service

The summer of 2020: post-pandemic what-ifs

Ask what you've learned and how member expectations have changed.
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Jayne Hitman and Paul Robert
Sales & Service|Podcast

PODCAST: Empathy as a differentiator

The facility to understand others’ emotions shapes an organization’s culture.
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2020-08-membergrowth_118252
Sales & Service|Subscribers

‘Member growth all-stars’ share best practices

Small credit unions embrace social media, other outreach methods to boost membership.
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Member experience: Link interaction to experience
Sales & Service

Member experience: Focus on interaction quality

Six best practices to improve the member experience.
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Credit Union Magazine: Spring 2023

Spring 2023

Credit Union Magazine’s Spring 2023 issue features the 2023 Credit Union Heroes and examines CUNA-League advocacy priorities, board leadership, the impact of financial well-being efforts, fee-related compliance issues, predictions for the year ahead, and more.
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