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Big, Small, or Online: Why Do Young Adults Choose a Financial Institution?
September 17, 2012
What's a CU to do in the face of "convenience competition?" Fight back.
Gain Social Media Traction with Members
September 10, 2012
Encourage members to share their thoughts about the CU, both good and bad.
Why CUs Should Think Like Game Designers
August 14, 2012
If misaligned incentives and boring experiences are the enemy of traditional financial services, gamification could be our hero.
Working Toward a Shared Vision
August 13, 2012
Most of us agree on the common values that bind us together as a movement: People helping people and people before profit.
CU Sees Rise of Asian Americans
August 10, 2012
Asian Americans are the nation’s highest-income, best-educated racial group, research center reports.
Keep Up With Gen Y Trends
August 8, 2012
Gen Y can be a lucrative market in ways previous generations weren’t.
Align Marketing and Compliance
August 2, 2012
Well-intentioned marketers sometimes make mistakes that can have drastic consequences.
Nine Top Online Marketing Resources
July 30, 2012
Multiple online components, from websites to new scanning technology, fill out the marketer's tool kit.
CFPB Outlines Card Marketing Guidelines
July 25, 2012
Banks' high-pressure tactics’ on credit card add-on products lead to CFPB’s first enforcement action.
What’s in a Name?
July 12, 2012
Nearly 70% of nonmembers ages 18 to 24 are “not at all familiar” with credit unions. And nearly 80% of consumers in that age group don’t know if they’re eligible to join.
The High-Touch Contact Center
Technology is transforming CU call centers and increasing member expectations.
The State of Digital Wallets
Despite plenty of progress, a long road lies ahead.
Leverage Fintech Innovation
Many CU leaders are now considering partnerships.
Know the rules on holiday gifts
As the holiday gift-giving season begins, it’s a good time to review your CU’s Bank Bribery Act policy.
Compliance: One year later, TRID challenges continue
CUNA’s compliance team has received a number of questions recently that makes one thing perfectly clear: One year later, TRID continues to present challenges for credit unions.
NCUA posts CUNA-sought exam guidance for MBL rule
CUNA-sought examination guidance on the NCUA's new member business lending rules, which go into effect in January, was released today by the agency.
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