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August 27, 2012
What has your CU done lately to show the community you care?
‘Drop That GPS and See Where Life Takes You!’
August 27, 2012
Flexibility is essential not only in daily life but in meeting the needs of our jobs and members.
Lean on Me
August 20, 2012
Do your members lean on you with their personal finance issues, financial literacy concerns, and other needs?
The Trouble with Enigmas
August 13, 2012
Consumers don’t have the time or inclination to solve riddles, decipher cryptic messages, or unwrap enigmas.
Librarian in a Hard Hat
August 1, 2012
This week’s Research Roundup examines student loans, a possible mortgage crisis for older Americans, and more.
Make Information Actionable!
July 23, 2012
You can’t accomplish your mission without the right data.
July 16, 2012
This week’s Research Roundup examines economic realities and offers insights on older Americans.
July 9, 2012
Does opportunity for a rejuvenating firestorm exist in the financial services industry?
Rates & Ratios: CUs Report Uptick in Loans
July 3, 2012
Credit union savings balances grew 0.2% in May compared to a 0.6% decrease in April.
Service Without Reservation
July 2, 2012
How might your CU create superior member service interactions that ensure loyalty and promote member growth?
The High-Touch Contact Center
Technology is transforming CU call centers and increasing member expectations.
The State of Digital Wallets
Despite plenty of progress, a long road lies ahead.
Leverage Fintech Innovation
Many CU leaders are now considering partnerships.
Know the rules on holiday gifts
As the holiday gift-giving season begins, it’s a good time to review your CU’s Bank Bribery Act policy.
Compliance: One year later, TRID challenges continue
CUNA’s compliance team has received a number of questions recently that makes one thing perfectly clear: One year later, TRID continues to present challenges for credit unions.
NCUA’s final FOM rule published, effective Feb. 6
The NCUA’s final field-of-membership rule was published Wednesday, making it effective Feb. 6. The rule, finalized by the NCUA board in October, facilitates consumer access to credit unions and provides credit unions with more flexibility.
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