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» Vicky Franchino
How to Navigate 2013
Not everyone sees economic gloom and doom on the horizon.
Will Mobile Demolish the Branch?
Members’ use of your mobile-service channels will continue to grow—perhaps dramatically—in the next few years.
CUs Growing Green
Green lending is relatively new at credit unions, and data about it is limited.
Six Jobs You Won't Recognize in 10 Years
The evolution in CU jobs is driven by a host of factors, including technology, member preferences, costs, and competition.
The challenge for CUs is to integrate technologies, increase efficiencies, and still deliver high-touch service when members want it.
Lessons Learned in Business Services
The time could be right for CUs to launch or re-energize business services programs.
CU leaders who “have been around the block a few times” offer some valuable insights.
No Thaw in the Salary Freeze
CUs are finding creative ways to motivate staff despite stagnant pay and bonuses.
For many families, credit union leadership is a career passed along through the generations.
Chatbots, Robo Advisers, & AI
Technologies presage an enhanced member experience, improved sales, and lower costs.
In the right conditions, mergers and bank acquisitions can improve consumers’ access to services.
Know the rules on holiday gifts
DOD publishes CUNA-requested MLA guidance
Compliance: FinCEN launches ‘FinCEN Exchange’
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