CUNA, NAFCU, and coalition partners discussed the Federal Communications Commission’s (FCC) Telephone Consumer Protection Act (TCPA) rulemaking in meetings with commissioners’ staff over the past few weeks.
The organizations reiterated the 24-hour response time for the TCPA proposal on revocation of consent is not practicable and urged the FCC to limit the scope of the revoked consent to the type of message that prompted the revocation.
As in previous meetings, the organizations noted their strong support for actions to remove bad actors and illegal traffic from the network, but added credit unions, banks, and other financial services providers make informational calls to their customers.
These calls are often erroneously blocked or mislabeled by terminating carriers and their analytic engine partners, despite these calls often provide critical information such as fraud alerts, past due notifications, and payment reminders.
The organizations also urged the FCC to adopt a standard for call blocking notifications and to extend the redress available for inappropriately blocked calls to inappropriately labeled calls as well.