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CU Rock Stars 2019|Sales & Service

A gentle, insightful approach

Renae Hicks’ history with Black Hills FCU started when she was a member in high school.

CU System|Sales & Service

Frontline Compliance eSchool provides compliance confidence

Registration is now open for CUNA Frontline Compliance eSchool, designed to help member-facing staff to understand the most relevant regulations. It will be held monthly from April 9 to September 17, 11 a.m.-noon (CT).

Joshua Chouinard

Sales & Service|CU Rock Stars 2018

Calm, cool, and collected

Josh Chouinard feels fortunate to be part of a force for positive change.

Member experience: Link interaction to experience

Sales & Service

Member experience: Link interaction to experience

Pay attention to the quality of interactions when reviewing the member experience.

2019-08_RiskManagment_116395

Operations|Sales & Service|Subscribers

Find your happy place

Determine the right balance of risk and service, risk governance experts advise.

John DiJulius

Leadership|Sales & Service|Podcast

PODCAST: John DiJulius’ service obsession

Service expert and author will address the 2019 CUNA CEO Council Conference.

Why does everything in my life come back to the member experience?

Marketing|Sales & Service

Why does everything come back to the member experience?

A coaching professional shares insight from a customer encounter gone wrong.

Why is ‘leadership’ so misunderstood?

Sales & Service

Why is ‘leadership’ so misunderstood?

Strive to learn everything you can about being an effective leader, says Jayne Hitman.

Check who’s knocking at your door

Sales & Service

Check who’s knocking at your door

Member authentication will always be a challenge for credit unions as fraudsters learn to exploit weak authentication methods.

Mike Lee

Lending|Sales & Service|Podcast

PODCAST: Putting members first

‘People should use their money the best way they can,’ says KCT CU President/CEO Mike Lee.

Mia Perez

Human Resources|Sales & Service

‘Un-sales’ meeting adds fun to training

Create an engaging learning environment that celebrates success.

Damien Simmoneau

Sales & Service

Building member relationships in a digital world

CUs see the benefits of face-to-face video collaboration.

You make the difference

Sales & Service

You make the difference

Challenge yourself to think of creative and thoughtful ways to do small tasks that will make a big difference in the lives of your co-workers and members.

Credit Union Magazine - Fall 2019

2019 Rock Stars

Meet 50 of the most creative, innovative, passionate, and talented people in the credit union movement.

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