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CU System|Sales & Service

Frontline Compliance eSchool provides compliance confidence

Registration is now open for CUNA Frontline Compliance eSchool, designed to help member-facing staff to understand the most relevant regulations. It will be held monthly from April 9 to September 17, 11 a.m.-noon (CT).

Joshua Chouinard

Sales & Service|CU Rock Stars 2018

Calm, cool, and collected

Josh Chouinard feels fortunate to be part of a force for positive change.

Kyrah Klika

Sales & Service|CU Rock Stars 2018

Fighting against poverty

Kyrah Klika knows that life can throw curveballs at families.

Mia Perez

Human Resources|Sales & Service

‘Un-sales’ meeting adds fun to training

Create an engaging learning environment that celebrates success.

Damien Simmoneau

Sales & Service

Building member relationships in a digital world

CUs see the benefits of face-to-face video collaboration.

You make the difference

Sales & Service

You make the difference

Challenge yourself to think of creative and thoughtful ways to do small tasks that will make a big difference in the lives of your co-workers and members.

JR Webster

Sales & Service|CU Rock Stars 2018

A personal finance showman

JR Webster was destined to be a rock star of one kind or another.

Center Stage

Human Resources|Sales & Service|Management

Branch staff take center stage amid transformations

New technology and design changes force credit unions to update staffing models.

Achieve goals the SMART way

Sales & Service

Achieve goals the SMART way

Learn how to set SMART goals, because how you set goals is just as important as the goal itself.

SOW

Operations|Sales & Service

4 ways to deepen member relationships

Winning share of wallet is more about employee behavior than member intent or attitude.

Build connections by filling the empty cup

Operations|Sales & Service

Build connections by filling the empty cup

Commit yourself to delivering superior customer service.

A positive culture matters

Sales & Service

Here's why a positive culture matters

Create an environment where employees want to come to work each day.

The challenge of offering feedback

Human Resources|Sales & Service

The challenge of offering feedback

Make feedback sessions effective by following six simple steps.

Subscriber Exclusives

What’s Your Risk Appetite?

What’s Your Risk Appetite?

Embrace risk to identify new opportunities, respond to fraud, and achieve strategic objectives.

Cybersecurity Safeguards

Cybersecurity Safeguards

Preventing data breaches and network intrusions requires implementing a range of protective measures.

360-degree Success

360-degree Success

CUNA, leagues and credit unions built their 2019 advocacy priorities on a strong foundation.

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