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Sales & Service
![Jayne Hitman and Paul Robert](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x0000560b66dd2328 @url="https://news.cuna.org/ext/resources/podcasts/JayneHitman-PaulRobert_1200.jpg?t=1591903582&width=194", @width=0, @pixel_density=1>])
PODCAST: Empathy as a differentiator
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‘Member growth all-stars’ share best practices
Read More![Member experience: Link interaction to experience](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x0000560b66ffe4d0 @url="https://news.cuna.org/ext/resources/Online/2019/09/09-10-2019_member-experience_1200.jpg?t=1568127920&width=194", @width=0, @pixel_density=1>])
Member experience: Focus on interaction quality
Read More![Hicks-Renae_1200x630](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x0000560b671fde98 @url="https://news.cuna.org/ext/resources/RockStar2019/rockstars_1200/Hicks-Renae_1200x630.jpg?t=1565886811&width=194", @width=0, @pixel_density=1>])
A gentle, insightful approach
Read More![2019-08_RiskManagment_116395](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x0000560b673a6718 @url="https://news.cuna.org/ext/resources/CUMag_2019/2019_08/2019-08_RiskManagment_116395.jpg?t=1565189459&width=194", @width=0, @pixel_density=1>])
Find your happy place
Read More![John DiJulius](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x0000560b637687d8 @url="https://news.cuna.org/ext/resources/podcasts/John-DiJulius_1200.jpg?t=1564087217&width=194", @width=0, @pixel_density=1>])
PODCAST: John DiJulius’ service obsession
Read More![Why does everything in my life come back to the member experience?](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x0000560b64bfeb70 @url="https://news.cuna.org/ext/resources/Online/2019/06/06-27-19_customer-service-gym_1200.jpg?t=1561664076&width=194", @width=0, @pixel_density=1>])
Why does everything come back to the member experience?
Read More![Why is ‘leadership’ so misunderstood?](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x0000560b650629c8 @url="https://news.cuna.org/ext/resources/Online/2019/06/06-21-19_leadership_1200.jpg?t=1561135829&width=194", @width=0, @pixel_density=1>])
Why is ‘leadership’ so misunderstood?
Read More![Check who’s knocking at your door](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x0000560b651855a8 @url="https://news.cuna.org/ext/resources/Online/2019/06/06-05-19_authentication_1200.jpg?t=1559770852&width=194", @width=0, @pixel_density=1>])
Check who’s knocking at your door
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2020 Rock Stars
Credit Union Magazine’s special 2020 Credit Union Rock Stars edition celebrates creative, innovative, and passionate professionals and volunteers working to advance the missions of their credit unions.