Learn More about Member Value

News

Home » Topics » Credit Union Magazine » Sales & Service

Sales & Service
Subscribe

CU System|Sales & Service

Frontline Compliance eSchool provides compliance confidence

Registration is now open for CUNA Frontline Compliance eSchool, designed to help member-facing staff to understand the most relevant regulations. It will be held monthly from April 9 to September 17, 11 a.m.-noon (CT).

Joshua Chouinard

Sales & Service|CU Rock Stars 2018

Calm, cool, and collected

Josh Chouinard feels fortunate to be part of a force for positive change.

Kyrah Klika

Sales & Service|CU Rock Stars 2018

Fighting against poverty

Kyrah Klika knows that life can throw curveballs at families.

Damien Simmoneau

Sales & Service

Building member relationships in a digital world

CUs see the benefits of face-to-face video collaboration.

You make the difference

Sales & Service

You make the difference

Challenge yourself to think of creative and thoughtful ways to do small tasks that will make a big difference in the lives of your co-workers and members.

JR Webster

Sales & Service|CU Rock Stars 2018

A personal finance showman

JR Webster was destined to be a rock star of one kind or another.

Center Stage

Human Resources|Sales & Service|Management

Branch staff take center stage amid transformations

New technology and design changes force credit unions to update staffing models.

Achieve goals the SMART way

Sales & Service

Achieve goals the SMART way

Learn how to set SMART goals, because how you set goals is just as important as the goal itself.

SOW

Operations|Sales & Service

4 ways to deepen member relationships

Winning share of wallet is more about employee behavior than member intent or attitude.

Build connections by filling the empty cup

Operations|Sales & Service

Build connections by filling the empty cup

Commit yourself to delivering superior customer service.

A positive culture matters

Sales & Service

Here's why a positive culture matters

Create an environment where employees want to come to work each day.

The challenge of offering feedback

Human Resources|Sales & Service

The challenge of offering feedback

Make feedback sessions effective by following six simple steps.

Listen to their voices

Sales & Service

Listen to their voices

Listen to input from members and employees when making decisions on factors that impact the member experience.

Subscriber Exclusives

Break-through branding

Break-through branding: Build an emotional connection

When Elevations Credit Union expanded into two new counties, senior leadership set out to tell its story in a bold, fresh way.

How technology transforms marketing

How technology transforms marketing

Artificial intelligence improves member conversions, engagement, and retention.

Analytics drives journey toward data nirvana

Analytics drives journey toward 'data nirvana'

Data analytics can provide the 'oh wow' moment of discovering member behavior.

Tweets by CUNA_News

Polls