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Member Benefits
Sales & Service
![Joshua Chouinard](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x007f4cb85779f0 @url="https://news.cuna.org/ext/resources/RockStar2018/rockstars_1200/Chouinard-Joshua_1200.jpg?t=1537385475&width=194", @width=0, @pixel_density=1>])
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Member experience: Focus on interaction quality
Read More![Hicks-Renae_1200x630](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x007f4cb8743428 @url="https://news.cuna.org/ext/resources/RockStar2019/rockstars_1200/Hicks-Renae_1200x630.jpg?t=1565886811&width=194", @width=0, @pixel_density=1>])
A gentle, insightful approach
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Find your happy place
Read More![John DiJulius](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x007f4cb8881bc8 @url="https://news.cuna.org/ext/resources/podcasts/John-DiJulius_1200.jpg?t=1564087217&width=194", @width=0, @pixel_density=1>])
PODCAST: John DiJulius’ service obsession
Read More![Why does everything in my life come back to the member experience?](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x0055ce654dbc80 @url="https://news.cuna.org/ext/resources/Online/2019/06/06-27-19_customer-service-gym_1200.jpg?t=1561664076&width=194", @width=0, @pixel_density=1>])
Why does everything come back to the member experience?
Read More![Why is ‘leadership’ so misunderstood?](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x0055ce653a0a28 @url="https://news.cuna.org/ext/resources/Online/2019/06/06-21-19_leadership_1200.jpg?t=1561135829&width=194", @width=0, @pixel_density=1>])
Why is ‘leadership’ so misunderstood?
Read More![Check who’s knocking at your door](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x007f4cb865cbb8 @url="https://news.cuna.org/ext/resources/Online/2019/06/06-05-19_authentication_1200.jpg?t=1559770852&width=194", @width=0, @pixel_density=1>])
Check who’s knocking at your door
Read More![Mike Lee](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x0055ce653ea830 @url="https://news.cuna.org/ext/resources/podcasts/Mike-Lee_1200.jpg?t=1555622887&width=194", @width=0, @pixel_density=1>])
PODCAST: Putting members first
Read More![Mia Perez](/images/[#<Epublishing::Components::ResponsiveImageHelper::SrcsetEntry:0x007f4cb8bc5708 @url="https://news.cuna.org/ext/resources/Online/2019/04/HROD19_Mia-Perez_1200.jpg?t=1555428697&width=194", @width=0, @pixel_density=1>])
‘Un-sales’ meeting adds fun to training
Read MoreFrontline Compliance eSchool provides compliance confidence
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Winter 2019
Alternative lending, compliance management systems, and ideas for boosting credit card portfolios are among the topics of Credit Union Magazine’s Winter 2019 edition.