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CU System|Sales & Service

Frontline Compliance eSchool provides compliance confidence

Registration is now open for CUNA Frontline Compliance eSchool, designed to help member-facing staff to understand the most relevant regulations. It will be held monthly from April 9 to September 17, 11 a.m.-noon (CT).

Joshua Chouinard

Sales & Service|CU Rock Stars 2018

Calm, cool, and collected

Josh Chouinard feels fortunate to be part of a force for positive change.

Kyrah Klika

Sales & Service|CU Rock Stars 2018

Fighting against poverty

Kyrah Klika knows that life can throw curveballs at families.

Check who’s knocking at your door

Sales & Service

Check who’s knocking at your door

Member authentication will always be a challenge for credit unions as fraudsters learn to exploit weak authentication methods.

Mike Lee

Lending|Sales & Service|Podcast

PODCAST: Putting members first

‘People should use their money the best way they can,’ says KCT CU President/CEO Mike Lee.

Mia Perez

Human Resources|Sales & Service

‘Un-sales’ meeting adds fun to training

Create an engaging learning environment that celebrates success.

Damien Simmoneau

Sales & Service

Building member relationships in a digital world

CUs see the benefits of face-to-face video collaboration.

You make the difference

Sales & Service

You make the difference

Challenge yourself to think of creative and thoughtful ways to do small tasks that will make a big difference in the lives of your co-workers and members.

JR Webster

Sales & Service|CU Rock Stars 2018

A personal finance showman

JR Webster was destined to be a rock star of one kind or another.

Center Stage

Human Resources|Sales & Service|Management

Branch staff take center stage amid transformations

New technology and design changes force credit unions to update staffing models.

Achieve goals the SMART way

Sales & Service

Achieve goals the SMART way

Learn how to set SMART goals, because how you set goals is just as important as the goal itself.

SOW

Operations|Sales & Service

4 ways to deepen member relationships

Winning share of wallet is more about employee behavior than member intent or attitude.

Build connections by filling the empty cup

Operations|Sales & Service

Build connections by filling the empty cup

Commit yourself to delivering superior customer service.

Subscriber Exclusives

Cash crop

Cannabis-banking leaders shed light on a growing line of business that has major implications for public safety, financial inclusion, and credit union economics.

Engage members with mobile

Engage members with mobile

Mobile services have become an engine for membership growth and relationship-building.

Tech-savvy boards

Tech-savvy boards

The use of portals and remote meeting options is growing among board members.

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