Podcast|Management PODCAST: Serving the on-the-go member Rock Star Sharmon Lenth explains how Coast2Coast Financial Credit Union aims to give members a stellar experience whether in the branch or on the app.Read More
Marketing|Operations 4 steps for a solid retail experience ‘Service’ is about reacting, while an experience provides value to all involved, says consultant Bryn Conway.Read More
Human Resources|Sales & Service|Management Branch staff take center stage amid transformations New technology and design changes force credit unions to update staffing models.Read More
Sponsored Content Do you know what members experience at your credit union? Journey mapping provides key insights into member behavior.Read More
Marketing|GAC18 Tuesday Stratten: Your brand is not your logo Whatever people think about your brand, they’re right, unconventional marketing guru says.Read More
Operations Journey mapping: Get started in 5 steps Process identifies pain points, boosts collaboration, and improves the member experience.Read More
Operations Move forward with a ‘transformation navigation’ Embrace technology without losing your connection to members.Read More
Operations Make the member experience a top priority The member experience is all about the ease of doing business at every touch point.Read More
Operations The branch reimagined New CU branches combine high-touch service, cutting-edge technology, and creative design elements for an engaging member experience.Read More
Technology|Lending ‘Build a better experience’ for members Seven critical areas for CUs to consider when making decisions in the future.Read More