Leadership
Fast forward to 2021
How you manage today’s ‘constellation of change’ will define success.
Rebuild for 2021
‘If you’re going through hell, keep going.’
Poised for success in 2021
Members are counting on us to help them regain their footing.
Raising the bar on financial well-being
High-touch value proposition can advance communities.
The Rock Star in each of us
CUs spring into action to meet a new set of member needs.
Do what’s right, not easy
It is our opportunity—and our responsibility—to do the right thing.
Our silver lining
Credit unions are standing as beacons for their members.
Growth in our movement
We can grow within ourselves to gain new perspectives and wisdom.
Leading into the future
CU movement responds to pandemic, social unrest, and economic chaos.
5 competencies for crisis leadership
Leaders must navigate the uncertainty of current circumstances.
Member value: We're listening
Jim Nussle discusses credit union response to pandemic in Q&A.
Strategic planning in a pandemic
Build financial, member, and experiential value.
Lifting up communities
Assistance programs provide relief during uncertain times.
Tapping into creative minds
CommunityAmerica to teaches entrepreneurship with virtual internship.
When events rip up strategic plans, focus on the basics
Our basics are our core principles—why we’re here in the first place.
Serving those in need
Credit unions support communities as pandemic restrictions ease.
Billboard message transcends COVID-19 to racism
Graffiti artist alters CU advertisement in wake of George Floyd murder.
Pandemic leadership: ‘Keep it simple’
‘Be transparent about what’s going on—the good, the bad and the ugly.’
‘Doubling down’ for members, staff
‘Heroes Among Us’ honor recognizes CEO for supporting employees.
MED5 FCU kick-starts community mask initiative
South Dakota CEO starts ‘virtuous cycle’ with initial donation.
Pandemic increases need for financial counseling
Evergreen CU’s commitment to financial wellness benefits all involved.
‘The model for economic reconstruction’
Credit unions move from pandemic preparedness to recovery.
Stronger together
A common enemy, this one microscopic, has united us.
We deliver for Main Street America
CUNA, leagues, and credit unions have delivered by working together.
Tackling technology challenges together
COVID-19 shows the importance of technology.
Exceptional leadership
Pandemic reveals the need for forward-thinking leaders.
CEO Council chat tackles reopening, staffing strategies
As shelter-in-place orders expire, credit unions look to reopen facilities.
The ABCs of crisis management
Three factors to help navigate uncharted waters.
Messages of gratitude for #ThankYouThursday
Credit unions tweet their appreciation for team members.
Focus on life moments and life stages
Loyalty and digital offerings keys to building relationships.
CUNA kicks off #ThankYouThursday
Series will recognize dedication for service during the pandemic.
#weCUgrads supports graduates via social media
Effort provides a ‘way to demonstrate how we are all in this together.’
Address challenges, opportunities of remote work
Set expectations, develop skills, and model norms you want to see.
Support for ‘healthcare heroes,’ others continues
Contributions focus on providing meals, assisting frontline responders.
Running toward relief
UW Credit Union partners with star football player for COVID-19 aid.
Partnership brings loans to small businesses
‘These businesses need cash, and that’s one thing we have right now.’
PODCAST: Lessons from a crisis
CEOs reflect on past disasters for guidance during COVID-19.
Revisit your strategic plan
The COVID-19 pandemic made many strategic plans obsolete.
Foundations step up with assistance programs
Grants supported by generous donations.
Media campaign highlights financial first responders
League effort highlights credit unions’ good works during pandemic.
Responding to the ‘invisible enemy’
Guide employees with a calm, empathetic demeanor.
‘Heart of a Hero’ spotlights relief efforts
‘Our communities are as good as what we put into them.’
8 ways to engage staff during pandemic
‘Make a plan and move forward with optimism.’
PODCAST: Economic update
Key mplications for operations and prospects for financial stability.
DEI is central to COVID-19 response
DEI is more important than ever to help vulnerable members and staff.
On the financial front lines
Credit unions provide hope and solutions during the pandemic.
Supporting local communities during the pandemic
CUs assist small businesses, food banks, and other organizations.
‘LocalStrong’ creates a ‘wave of support’
Credit union gives employees $25 to spend at local businesses.
Nussle: CUs are ‘financial first responders’ to pandemic
He discussed how credit unions are serving Americans on MSNBC.
Outreach during the outbreak
Credit unions take to social media to share information with members.
When to expect an economic rebound
Economists weigh in on the downturn’s expected severity and duration.
Providing the ‘sustenance in life’
CDC Federal remains committed to being available for members.
‘Unprecedented time’ calls for aggressive initiatives
CU SoCal gives $1,000 to each employee, conducts wellness checks.
Leagues foster collaborative solutions to threat
CUs are well-positioned to show leadership and assist Americans.
Exercise caution when responding to crisis
Let your capital absorb short-term dislocations.
Operations
Paid pandemic sick leave faces unclear future
Families First Response Act set to expire at end of 2020.
PODCAST: Meeting the COVID-19 challenge
Credit Union Rock Stars watch out for members and staff.
Feeling the pandemic’s pinch
COVID-19 creates uncertainty, challenges for small CUs.
Remote work: A long-term trend?
Engagement is crucial in managing those who work from home.
Preparing for the ‘new normal’ at work
CUNA Councils chat addresses changes during the pandemic.
Business development reimagined
Attracting and serving employees requires new tactics.
Return to work a ‘balancing act’ for HR
Consider safety, customer service, business needs, and more.
‘Member growth all-stars’ share best practices
Small CUs embrace new outreach methods to boost membership.
Reevaluate 4 key ALM assumptions during the pandemic
Important considerations in your balance sheet strategy.
Reshaping service strategies: 5 issues to consider
CUNA E-Scan offers insights into resuming ‘normal’ operations.
PODCAST: Business continuity best practices
The pandemic changed how credit unions plan for the unexpected.
Credit scores: ‘The calm before the storm’
The economic downturn could have lasting structural impacts.
Assisting Hispanic businesses provides ‘moment to shine’
Make a difference for businesses that are struggling.
Assisting vulnerable populations
Point West CU provides emergency loans for undocumented immigrants.
CECL preparations continue amid delays
Credit union leaders warn against falling behind on implementation.
Safety first when reopening lobbies
‘Staff Stay Safe Playbook’ outlines measures to protect staff and members.
Members embrace financial education via video
Centric FCU provides members with weekly tips during pandemic.
Northwest CUs come through for Main Street businesses
CUs provided thousands of second round PPP loans.
PPP loans grant ‘peace of mind’
CASE Credit Union fulfills its obligation to assist small businesses.
PODCAST: Put your people first
Jason Lindstrom on Evergreen Credit Union’s pandemic response.
Virtual marketing and business development
Council chat works on ‘light at the end of the tunnel’ marketing plans.
PODCAST: Personalized digital service
Pandemic makes even mundane interactions meaningful for members.
Online training hub keeps staff up to speed
COVID-19 pandemic amplifies the need for virtual training.
Business lending in a crisis
Roundtable discussion addresses questions, concerns about lending.
Loans, extensions assist members in need
Highest level of demand is for extending or skipping payments.
‘I Am Essential Day’ recognizes staff
CORE Credit Union celebrates employees’ contributions and sacrifices.
PPP loans meet obligation to community
‘We want to help small businesses keep their people employed.’
Stay true to your brand during pandemic
Credit unions’ focus on members will serve them well during the crisis.
PODCAST: Storytelling spotlight
Editors present three audio stories about the pandemic.
Chat addresses remote work, staffing
CUNA Technology Council event addresses COVID-19 challenges.
Assessing impacts, modifying strategies
Anticipate member, staff, and institutional needs.
Chat covers remote work, pay, and leave
CUNA Council members share ideas from their CUs during the pandemic.
Leaders to staff: ‘We're with you’
Front-line workers deal with anxiety, fear, and financial challenges.
‘Heroic’ service during pandemic
Small credit unions go the extra mile for members during outbreak.
FBI sees rise in COVID-19 fraud schemes
Three of the most prevalent scams and how to avoid them.
Making employees ‘whole’
Credit unions continue to shift branch schedules, ‘business continuity pay.’
CUNA Councils chat explores best practices, challenges
CEOs share experiences during live chat event.
Keep members safe from coronavirus scammers
Share 3 tips to safeguard members from COVID-19-related fraud.
Removing childcare worries
SC Telco offers onsite care for employees’ children during pandemic.
PODCAST: O Bee Credit Union’s pandemic response
CEO James Collins on navigating the COVID-19 crisis.
Social distancing creates staffing, service challenges
Remote workers, closed lobbies becoming the norm.
‘Keep members’ best interests at heart’
Credit unions meet members’ needs during pandemic.
Technology enables member service
Drive-thrus, digital options allow access to account transactions.
Shielding members from COVID-19 fraud
Fraudsters use a variety of tactics to exploit fears about the virus.
Credit unions keep members, staff safe during pandemic
Increased cleaning, events cancelled as organizations prepare for disruption.
Health threats test business continuity planning
Check your plan and make training a lifeline.
Compliance
What to consider as 2020 comes to an end
NCUA encourages credit unions to prudently work with borrowers.
PPP in a nutshell
Program provides direct economic assistance to small businesses.
CARES Act lending issues
PPP, loan forbearance, and Fair Lending come to the fore.
Compliance gains new importance amid COVID-19
Compliance plays a big role in helping credit unions serve members.
Support staff with open communication and empathy
Virtual HR conference session examines how to lift up a weary workforce.
Returning to the workplace: Key considerations
‘We need to be comfortable with uncertainty,’ says attorney David Reed.
Compliance guidance to COVID-19 questions
Top threads from the CUNA Compliance Community.
All NCUA exams will be offsite through May 1
This offsite policy will remain in effect until further notice.
Legislators, regulators echo CUNA call for CECL delay
“CECL should not be adopted during the current coronavirus outbreak.”
Donovan talks Reg D Transfer Limit and PPP wins in latest advocacy update
Donovan also highlighted CUNA’s advocacy that resulted in the Federal Reserve suspending the Reg D transfer limit.
CUNA/League advocacy results in Fed removal of Reg D account transfer limit
CUNA has urged the Federal Reserve to make this change for years, but recently increased its engagement on behalf of consumers during the pandemic.
Nussle talks state of CUs, regulatory relief w/ CFPB director
“Credit unions came into this pandemic in a strong position, which has helped them continue to step up for members in need during this crisis.”
NCUA details legislative, regulatory changes to CLF
NCUA sent a Letter to Credit Unions this week providing information about changes to the Central Liquidity Facility as a result of the CARES Act.
Providers
WebStrategies
Increasing COVID-19 information
WebStrategies helps CUs maximize marketing results, ROI.
Mercury Mechanical Protection
Grace period extension helps consumers during unprecedented times
Going the extra mile helps customers.
Podium
Consolidating digital channels
Podium's two-way text messaging service is free to credit unions.
OM Financial Group
Complimentary webinars help CU community thrive
OM Financial Group offers free webinars; supplemental executive retirement plan advice.
Finastra
Virtual solution for small-business loans
Finastra supports CUs in providing critical financial support to small businesses.
Diebold Nixdorf
Addressing industry changes
Diebold Nixdorf offers solutions to prevent spread of coronavirus.
PDP Group Inc.
Keeping titles digital
PDP Group keeps processes moving smoothly.
Wolters Kluwer Lien Solutions
The importance of keeping portfolios secure
Wolters Kluwer’s iLean helps maintain loan integrity.
Support EXP
A new norm, a new kind of listening
Support EXP future-proofs CUs by re-engineering digital feedback.
AmpliFI Loyalty Solutions
Support for clients, staff, and community
ampliFI Loyalty COVID-specific marketing campaigns bolsters FIs.
HC3
Helping delivery statements, communications
HC3 providing free implementation.
Keeper Security
Averting phishing attacks
Keeper Security offering product discounts.
Total Expert
Fast deployment keeps communication channels clear
Total Expert moves quickly to help with engagement.
Passageways
Quick intranet setup
Passageways’ FastTrack serves its partners regardless of location.
GreenPath
Providing time-sensitive information
Greenpath Financial Wellness eases financial stress.
Jack Henry & Associates
More than a supporting player
Jack Henry: PPP, communication, financial wellness, and security assistance.
Symitar
Teamwork and gratitude
CUs accommodate and respond to members with Symitar solutions.
Kasasa
When local businesses care for employees
Kasasa has the backs of small businesses.
Lendsmart
Primary mortgages get an assist
Lendsmart supports automation, digitization of PPP loans.
E-Dealer Direct
Ease of mind for at-risk vehicles
E-Dealer Direct aids members considering voluntary surrender of vehicle.
Decision Partners
Pandemic’s effect on student loans
Decision Partners breaks down changes to student loans, repayment options.
TalentKeepers
Challenges in the workplace
TalentKeepers offers free employee engagement skills webinars.
Tyfone
‘Yes, We’re Open’
Credit unions tap marketing campaign, free webinars from Tyfone.
SUCCESSIONapp
Is your succession plan ready?
SUCCESSIONapp pulls emergency succession planning into play.
Fiserv
Rapid response
Fiserv helps small-biz needs, going digital, securing remote work environments.
Eltropy
Avoid the lines
Eltropy focuses digital messaging to keep communications open.
CoNetrix Security
Keeping the perimeter intact
CoNetrix Security offering free internet, vulnerability assessment.
Survey and Ballot Systems
Board, annual meetings can be held with Survey and Ballot Systems
Survey and Ballot Systems assists credit unions in running their meetings electronically.
DigDev Direct
Marketing messages continue to move
DigDev Direct lowers cost, minimal budget requirements for marketing.
Rivial Data Security
Mitigating cybersecurity risk
Rivial Data Security offers vCISO free.
3SI
Notifications provide time-sensitive, direct communication
3SI Security Systems’ SafeResource keeps employees informed, safe.
Diamond Communication Solutions
Moving the messages along
Diamond Communication Solutions takes over mailing processes.
CU Service Network
Surveys inform timely, critical resources
CU Service Network working to keep operations running smoothly.
ProfitStars
Security, compliance experts tackle remote workforces
Complimentary on-demand webinar educates on pandemic.
PSCU
A pivot toward enhanced protection
PSCU puts focus on safety, well-being.
Xpress Data Inc.
Reach members consistently, effectively
XDI’s extra measures ensure communications get to members.
CUNA Mutual Group
Taking extra steps during COVID-19 pandemic
CUNA Mutual Group Assists credit unions, members, and community.
Financial Supermarkets
Answering the in-store branch questions
Financial Supermarkets pools client knowledge.
Corelation
Quick response needed during crisis situation
Corelation's automated workflow helps reps perform quickly amid crisis.
2020 Analytics
‘We help navigate the unexpected’
2020 Analytics holds steady in times of strategic risk.
LoanStreet
Specialized reports for specialized loans
LoanStreet launches specific reporting solution for PPP.
Member Driven Technologies
VPN needs re-engineered for remote work
Member Driven Technologies offers guidance on VPN structure, PowerOn, and Skip-A-Pay.
Continuity
Regulatory changes, concerns addressed daily
Continuity initiates pandemic response by providing free access to tools, daily videos.
Adlumin
Enhanced threat detection for remote work
Adlumin’s OVERWATCH decreases response times.
LSC
Information keeps flowing while managing risk
LSC business continuity plan pays off.
NYMBUS
A simplified, fast, loan application
NYMBUS SmartLenders’ program makes PPP loan process straightforward.
DaLand CUSO
Supporting community epicenters
DaLand CUSO puts power of data to work
StrategyCorps
‘In This Together’ to provide health benefits
StrategyCorps offers savings on prescriptions, eye care, hearing care.
CO-OP Financial Services
Be a ‘compassionate banking alternative’
Modify your payments strategy to deliver continuity and financial relief.
Best Innovation Group
Technologist uses 3-D printer to aid health-care workers
‘These are times that call for creative solutions.’
POPi/o
POPi/o offers free video member service option
Technology offers alternative touchpoint during pandemic.
