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Operations|CU Rock Stars 2019

Taking charge of the moment

Making people feel safe, welcome, and appreciated is Cecil Farrar’s assignment in life, especially in his role at MECU CU.

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Operations|CU Rock Stars 2019

Fresh ideas born of experience

‘Give Big, Give Back’ mantra inspires Rebecca Lamper to better serve members and community.

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Operations|CU Rock Stars 2019

Mobile member advocate

Jessie Lewis sees her job as an opportunity to relieve people’s financial stress.

Paul Bruning

Robotic automation sets today's service standard

Consumers cite information burden, delays, and too many touch points as their friction hot spots.

COO Exchange focuses on technology

COO Exchange focuses on technology

Chief operating officers share tech insights during CUNA Operations & Member Experience Council Conference.

Photo Gallery: A Windy City welcome

Technology|Operations

Photo gallery: A Windy City welcome

Co-located CUNA Technology and Operations & Member Experience Council Conferences underway in Chicago.

Breakouts explore cybersecurity risk, branch transformation

Technology|Operations

Breakouts explore cybersecurity risk, branch transformation

CUNA Technology Council and CUNA Operations & Member Experience Council conferences have a full day of learning planned.

5 steps to developing an incident response plan

Technology|Operations

5 steps to developing an incident response plan

Every area of the credit union needs to be ready to respond to a data breach.

2019-09_Journey_Mapping_116583

Operations|Subscribers

The 1st step in journey mapping

Onboarding experience is golden opportunity to deepen member relationships.

Mike Schenk

Leadership|Operations|Subscribers

What’s ahead for the economy

CUNA Chief Economist Mike Schenk outlines areas of concern and reasons for optimism.

Training improves service to immigrant community

Marketing|Operations|Subscribers

Training improves service to immigrant community

Effort is a ‘win-win’ for everyone, says Town & Country Federal Credit Union CEO David Libby.

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Operations|Subscribers

Develop a growth strategy

Tie your growth strategy to your mission and member value.

Addressing risk jointly

Addressing risk jointly

Enterprise risk management and internal audit teams should work together to improve your credit union's risk management process.

Credit Union Magazine - Fall 2019

2019 Rock Stars

Meet 50 of the most creative, innovative, passionate, and talented people in the credit union movement.

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