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Chris Court

Operations|CU Rock Stars 2018

Seeking the magic

Chris Court encourages employees to be innovative thinkers and pursue professional development opportunities at Service 1st Federal Credit Union.

Blake E. Wallace

Operations|CU Rock Stars 2018

A bread-and-butter outlook

Blake E. Wallace thrives within his credit union’s community focus.

Michael Murdoch

Operations|CU Rock Stars 2018

‘It was like a door opening’

The credit union philosophy fits Michael Murdoch perfectly.

Library Branch Long Overdue

Library branch long overdue

One Illinois credit union opened a branch in a local library as a touchpoint to serve the community and grow its membership.

Sue Landauer

Synthetic ID fraud: It’s very real

Synthetic identity fraud is among the fastest growing types of fraud.

Jenna North

The heart of the SAR

Pay attention to the five Ws–who, what, where, when, and why–when completing a suspicious activity report.

David_Reed

The ‘dark corners’ of BSA

Attorney explores of the areas of transaction activity that often get overlooked from a BSA standpoint.

Todd Clark

Operations|Management

PODCAST: Todd Clark on the importance of fraud prevention

Increasingly, fighting fraud requires the use of machine learning and artificial intelligence.

CUSO

Operations|Management

CUSO encourages small credit unions to think big

CU Evolution will play a "servant's role" in the success of small credit unions.

Jason Kratovil

Technology|Operations

Fraudsters turn to synthetic identity theft

Criminals pair stolen Social Security numbers with fictitious personal information.

Rob Dixon

Operations|Podcast

PODCAST: Provide cards in an instant

Members, credit unions reap the benefits of instant issuance card systems.

instand issuance

Lending|Operations

Instant issuance: SFP or SaaS?

Key considerations credit unions face when evaluating these two options.

One-on-one lending skills remain relevant

Lending|Operations

One-on-one lending skills remain relevant

Adding depth to interactions improves the in-branch member experience.

Subscriber Exclusives

Embrace strategic expansion

Embrace strategic expansion

Boards must be ”all in“ because the future of their organization and stakeholders depends on it.

More tech, strategy on the horizon

More tech, strategy on the horizon

Directors need to focus on industry changes and shifts in consumer preferences.

Confront complexity with curiosity

Confront complexity with curiosity

Tomorrow’s leaders will need to balance more elements in a dynamic environment.

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