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» Human Resources
Three Components to Meaningful Conversations
October 1, 2014
'There is no such thing as a personality conflict. Behavior causes conflict.'
'Groupie' Gives Members Hope
September 30, 2014
Don't forget why credit unions exist, says Melissa Harper.
A Career Matchmaker
September 30, 2014
Joe Bertotto has the magic touch when it comes to connecting people with the jobs that best suit them.
Attention CU Bean Counters: Employee Happiness Adds Up
September 18, 2014
Employee engagement levels correlate directly to key outcomes.
Leadership Q&A: Brandon Michaels
September 3, 2014
‘Don’t follow—lead,’ says Mazuma CU CEO.
Guard Against Employment Practices Liability Claims
August 17, 2014
Four steps to protect your CU from litigation.
Harness the Power of 'Intrapreneurship'
July 16, 2014
Innovation provides an opportunity to improve the member experience while energizing staff.
CUNA, Leagues Plan Campaign to Celebrate Milestone
July 3, 2014
Members are encouraged to participate by taking selfies and using the #100MM hashtag.
Manage Member Complaints Efficiently and Professionally
June 11, 2014
How you handle complaints makes all the difference in members' level of satisfaction.
Take a Holistic View of Employee Health
June 7, 2014
Employees who are financially and physically fit experience less stress and better serve members, say innovative leaders at two CUs.
Catalysts for Change
Interviews with ACUC keynoters Mel Robbins, Brett Culp, Guy Kawasaki, and Neil Pasricha.
Borrowing Big Ideas
CU marketers seek inspiration from outside the industry.
CECL Is Coming: Are You Ready?
Prepare now for this significant and potentially disruptive approach to plan for credit risk.
Compliance: Safe harbors for federal benefit garnishment
CUNA’s compliance staff was recently asked about a garnishment order for a member’s that receives federal benefits. The credit union determined the member did not have enough and the member asked the order be paid in full using those funds.
7 competencies of a strategic CFO
‘You've got to be curious,’ Sally Myers says. ‘Find the real problem at the heart of the issue.’
Understand your indirect lending costs
CFOs must get buy-in from the CLO and COO regarding your indirect lending operations.
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