Digital transformation requires new approaches to cybersecurity, and that starts with people, according to Sean Murphy, senior vice president and chief information security officer at $30 billion asset BECU in Seattle.
BECU began its digital transformation journey in earnest in 2020, says Murphy, who addressed the 2023 CUNA Cybersecurity Conference with NASCUS Wednesday in New Orleans.
That effort focused on providing seamless member experiences, responding quickly to members’ needs, obtaining intimate knowledge of member and employee pain points, and focusing on high-quality outcomes rather than high output.
“We had to get away from the idea that we have brick-and-mortar defenses to a different world,” Murphy says, adding that the new environment requires cybersecurity employees who are: