The Finovate Fall conference in New York City served as a barometer of the topics dominating the financial services conversation, with 66 seven-minute demonstrations addressing top-of-mind challenges and opportunities energizing financial services leaders.
The semi-annual conference offers a concentrated view over three days demoing the latest financial technology advancements for investors, potential partners, and financial institutions.
It’s no surprise that solutions leveraging generative artificial intelligence (AI) and ChatGPT played an outsized role. Nearly as visible, however, were products geared toward solving a classic and more pressing near-term issue—deposit acquisition and retention.
Six Best of Show winners, determined by the audience of 1,400 attendees, provide a solid overview of the diversity of solutions on display.
Credit union collaborations were featured in several on-stage demos, and for the first time a credit union-specific roundtable featured tailored use cases from seven of the presenting firms.
Another standout was Illuma Labs, which presented in tandem with six-time Best of Show winner Glia. The pair demonstrated how the Illuma Shield voice authentication technology has been integrated into Glia’s contact center software to create a seamless member experience. This solution is already in place at $370 million asset WyHy Federal Credit Union in Cheyenne, Wyo., and $1 billion asset SCE Federal Credit Union in Irwindale, Calif.
Cashy’s Gen Z engagement/financial education game platform, in which making sound financial decisions increases happiness, was shared via its in-production instance at $2.6 billion asset Altra Federal Credit Union in Onalaska, Wis. Cashy recently was selected as a provider of choice for financial education by CUNA.
GLEN SARVADY is managing principal at 154 Advisors.