It’s been almost a year since the onset of the coronavirus (COVID-19) pandemic triggered nationwide lockdowns, remote work arrangements, and other massive challenges across the country. Through it all, credit unions have adapted and innovated to continue to serve members—but it hasn’t been easy. Fortunately, credit unions don’t have to go it alone.

Groups like CUNA Strategic Services (CSS) work with credit unions to identify their business challenges and find solutions through industry providers.

This episode of the CUNA News Podcast features Barb Lowman, president of CSS. Lowman shares what credit unions should know about CSS, including how it works with providers and the changes CSS has made to serve credit unions effectively during the pandemic.

She also highlights some of the ways providers have supported credit unions and suggests a few solutions credit unions should consider in the days ahead.

You can listen to the CUNA News Podcast in Apple's iTunes Store, Google Podcasts, Spotify, and Stitcher Radio.

In this episode:

1:29: Collaboration and innovation

1:53: What to know about CSS

3:44: Working with providers

7:44: Pandemic adaptations

9:12: Solutions during the pandemic

10:54: Services to have on your radar

12:17: Benefits of working with providers

13:42: What's next for CSS

14:55: How to learn more about CSS