There’s no one-size-fits-all look and feel of a financial institution. As technology advances and member needs shift, credit unions must position themselves to continue providing high-quality member experiences.

In this episode of the CUNA News Podcast, sponsored by Fiserv, Brendan Watkins explains how branch automation can help credit unions provide members with everything they want from their financial service provider.

Watkins, vice president of product management, discusses trends in branch automation, including changing distribution models and in-branch experiences.

You can listen to the CUNA News Podcast in Apple’s iTunes Store, Google Podcasts, Spotify, and Stitcher Radio.

In this episode:

1:50: Introducing Fiserv’s Brendan Watkins

2:37: Defining branch automation

3:40: Branch automation trends

5:57: What does an automated, efficient branch look like? 

8:06: How can credit unions offer something for every member?

10:15: How has branch automation changed in recent years?

12:01: The branch automation journey