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Sharmon_Lenth

Podcast|Management

PODCAST: Serving the on-the-go member

Rock Star Sharmon Lenth explains how Coast2Coast Financial Credit Union aims to give members a stellar experience whether in the branch or on the app.

Linda Bodie

Technology|Management

Bodie: Ease member ‘pain points’ with technology

Provide a fast, easy, and frictionless experience by understanding your members and what they want.

Center Stage

Human Resources|Sales & Service|Management

Branch staff take center stage amid transformations

New technology and design changes force credit unions to update staffing models.

Gail Tofil

Operations|ACUC18 Saturday

Create a seamless service experience

Deliver consistency across all channels.

Do You Know What Members Experience at Your Credit Union?

Sponsored Content

Do you know what members experience at your credit union?

Journey mapping provides key insights into member behavior.

Marketing|GAC18 Tuesday

Stratten: Your brand is not your logo

Whatever people think about your brand, they’re right, unconventional marketing guru says.

The Cotton Candy Frappuccino [customer] experience

Technology|Marketing

The Cotton Candy Frappuccino [customer] experience

Are you speaking the same language as your members?

Listen to their voices

Listen to their voices

Listen to input from members and employees when making decisions on factors that impact the member experience.

Questions for an advanced analytics strategy

Questions for an advanced analytics strategy

You can build a coherent data analytics strategy that will take your credit union to the next level.

Serve members positive lessons

Serve members positive lessons

The experience you deliver at your credit union is critical and can leave a lingering effect on members.

More Articles Tagged with 'member experience'

Lending Roadmap

The Dividend Difference

Patronage dividends—distributions a cooperative pays members based on a proportion of its profits—drive engagement in a way only cooperatives can.

Growth Through Inclusion

Serving underbanked populations can both boost the bottom line and set up credit unions for long-term success.

Giving Back Is the Only Way

Community service is a natural extension of credit union philosophy.

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