In recent years, many credit unions have adopted interactive teller machines (ITMs) to provide their members with convenient and accessible services. ITMs allow members to conduct a wide range of transactions, including cash withdrawals and deposits, check cashing, and bill pay, without having to visit a branch.
While providing various advantages, ITMs also pose challenges that may affect a credit union's reputation. Problems like subpar video and audio quality, distracting backgrounds, and an unprofessional appearance can diminish the member experience and tarnish the credit union's image.
A recent article from VCam.ai highlights the transformative potential of AI tools such as Krisp.ai and VCam.ai in improving how ITM agents in credit unions interact with members. These tools provide easily implemented, secure, and practical ways to improve the quality and efficiency of virtual customer interactions.
VCam.ai takes member interaction a step further by enhancing the visual aspect of virtual meetings. This AI-powered virtual camera improves video quality in real-time and offers features like background blur and replacement. For ITM agents, this means maintaining a professional appearance and visual focus during member interactions, regardless of their location. The result is a more engaging and high-quality video experience for the member.
The benefits of VCam for ITM agents include:
VCam assists ITM agents in managing video backgrounds, thereby boosting professionalism and privacy, and positively impacting the corporate image during member interactions.
Krisp.ai employs machine learning algorithms to filter out background noise during online meetings, ensuring crystal-clear audio communication. This not only improves the clarity of conversations with members but also enhances the overall professionalism of the interaction, reducing distractions from ambient noises.
The benefits of Krisp for ITM agents:
Imagine this... A credit union member walks up to an ITM and is greeted by a friendly and professional agent. The agent's voice is crystal clear, and their video is high-quality, even though they're working from home. The agent uses their AI tools to efficiently handle the member's transaction and answer their questions. The member leaves feeling satisfied and confident that their needs have been met.
This is the future of ITMs, powered by AI. AI tools can help ITM agents be more efficient, productive, and professional, leading to a better member experience for everyone.
These tools can also be used to improve the experience of every online sales, marketing, or management call, regardless of location. Remote work is here to stay, and future-focused organizations will make it easier and more convenient for all their teams to represent the credit union in a consistent and professional way.