In today’s fast-paced world, consumers expect swift, seamless solutions – and patience is in shorter supply in those waiting for answers. The good news is credit unions can leverage innovation to enhance contact center efficiency and member experiences.
Here are five game-changers in the field of contact centers:
When assessing potential partners, credit unions should consider the following factors:
By embracing tech-enabled innovations and collaborating with a trustworthy partner, credit unions can provide exceptional and efficient member experiences while safeguarding the integrity of contact center operations.
Rini Fredette has served as senior vice president of contact center services and solutions at PSCU since February 2017. She provides the overall leadership, vision, and direction for the company’s contact center operations and strategy. Leveraging innovative technology, industry data, and feedback from PSCU’s annual client survey, Fredette has led a dramatic transformation of the company’s contact center.