O Bee Credit Union in Lacey, Wash., is a 45 minute-drive from the Kirkland, Wash., nursing home that was the initial epicenter of the coronavirus outbreak.
The area’s credit unions were among the first in the nation to implement their pandemic response plans, which included closing branch lobbies, expanding remote work arrangements, offering special loans, waiving fees, and more.
This episode of the CUNA News Podcast features a conversation with James Collins, president/CEO of O Bee Credit Union.
He describes O Bee’s ongoing response to the coronavirus outbreak, managing a remote workforce, leading during a crisis, and what gives him hope for the future.
In this episode:
1:15: O Bee’s initial response to the coronavirus
2:30: How members have responded to operational changes
3:37: How O Bee is assisting members
5:35: Some members making large withdrawals
7:26: Fraud challenges
8:20: A typical day
10:47: Staff concerns
13:12: Managing remote workers
14:44: Addressing the financial impact of COVID-19
16:22: Potential long-term changes
17:54: Lessons about leading during a crisis
20:15: Dealing with stress