This year’s Speed Rounds, sponsored by zLinq, gave each presenter five minutes to demonstrate their product before a panel of judges: American Airlines Federal Credit Union Vice President of Operations Brad Askren, Pure IT co-founder and Janusea Inc. CEO Kyle Stutzman, and TwinStar Credit Union Vice President of Technology Service and Solutions Terry Hagio.
Conference attendees voted for their favorite presentation, with the winners revealed during Thursday night’s awards ceremony.
Blend’s Banker Workspace seeks to increase conversion rates and elevate the member experience by providing personalized experiences and automate back-office processes through one omnichannel platform.
The automated, personalized workspace is intended to remove complexity and put the focus on members, allowing them to prefill information or pick up where they left off in the application process. Credit union staff can customize prompts that help members understand what needs to be done.
Effectiv automates compliance needs and addresses fraud with a unified platform combining human and artificial intelligence (AI). Effectiv’s solutions offer multi-channel monitoring and use hundreds of data sources and solutions that come pre-integrated with data intelligence. The platform includes a dashboard where staff can pull reports and examine performance, a workflow that allows for changes to be made to fraud strategy in real time, and a case management system that provides for the best viewing experience.
Directlink is an AI-powered conversational banking platform that optimizes the member experience by connecting everything credit unions need to communicate with members across channels. The goal is to deliver quality member experience while easing the burden on staff.
The Finalytics.ai platform applies real-time big data and machine learning to address the unique needs of prospective and new credit union members. The platform gathers information about individuals from multiple sources, then curates unique contact based on predictions about what that person will engage with. This allows credit unions to personalize communication, drive member acquisition, and improve retention.
MANTL builds omnichannel account opening software to help financial institutions grow faster and more cost-effectively. MANTL does so by identifying consumers, validating them digitally, allowing the credit union to configure the questions they deem essential to account opening, and creating an omni-channel experience that allows staff members to pick up where their coworker left off.
Rivial's cybersecurity management platform simplifies and improves cybersecurity management by allowing credit unions to accurately measure the financial impact of their information technology risks, automate compliance, and manage their security programs in one platform.
LinkLive is a secure communications platform designed for financial services, including chat, SMS, voice, video, and screen-share capabilities. The pre-built workflows allow members to see balance, breakdown their spending by category, and contact an agent. When routed to the next available agent, LinkLive recognizes the member, shares their information with the agent, provides real-time coaching to the agent, summarizes the session, and sends a post-session survey.
After working with a member who was color blind, Mahalo Banking realized that many digital banking solutions overlook a significant segment of the population.
In response, Mahalo developed a thoughtful banking platform that delivers humanized digital banking capabilities to accommodate members with neurodiverse distinctions. The platform’s features include colorblindness color themes, dyslexic-friendly fonts, left-handed toggle options, and more customizable settings intended to ensure every member enjoys their digital experience.
The PortX integration manager facilitates the design, development, deployment, management, and monitoring of custom APIs. It provides an array of developer-friendly tools, enabling continuous delivery and deployment of integrations.
Genesys Cloud enables omnichannel interactions and empower call centers with AI-powered self-service, voice, digital, and workforce analytics. SmartApps Cloud is a purpose-built financial services solution built on Genesys Cloud to enable member self-service, streamline authentication, reduce fraud, and improve the member experience.
Credit union agents receive full context of a member’s interaction with the bot, as well as what pages they have visited on the credit union’s website and every other recent interaction the credit union has had with the member.
The Winter 2023 issue of Credit Union Magazine explores award-winning marketing, board training on a budget, developments in instant payments, service to small businesses, and NCUA’s final rule on member expulsion.
