Achieving a high-performance culture, especially during challenging times, requires employees to be engaged, enabled, and energized.
That’s the word from Adrian Gostick and Chester Elton, co-founders of The Culture Works and co-authors of more than a dozen books on leadership, including the best-selling “All In,” “The Carrot Principle,” and “The Best Team Wins.”
In this episode of the CUNA News Podcast, Gostick and Elton explain why communication must increase exponentially during a crisis.
If communication is lacking, they say, employees fill the void with rumor, innuendo, and fear.
Gostick and Elton also share highlights from their research on workplace culture and engagement and address unique challenges for financial institutions, what makes employees excited to come to work, signs your corporate culture is lacking, and more.
In this episode:
1:28: Research findings
3:59: Fostering culture in a remote environment
8:35: Positives arising from the pandemic
11:47: Challenges unique to financial institutions
14:18: What makes people excited to come to work?
17:24: Signs your corporate culture is lacking
19:24: Cultures with empathy will win
20:56: Advice for credit union CEOs
22:30: Their next big project